Entry-Level Collections Analyst – AR Focus

Accenture; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture Philippines is seeking a motivated Collections Professional to support Accounts Receivable and collections operations in the Manila area, including Mandaluyong. You will manage portfolios, contact customers, and resolve disputes to improve cash flow.

Ideal candidates have up to 6 months of relevant experience, familiarity with ERP systems (SAP/Oracle/Salesforce), and are willing to work in shifts in a Shared Services/BPO environment.

Qualifications

• Bachelor's degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• At least 6 months of relevant experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Management.
• Experience in one or more of the following: Collections Management, Customer Follow-up and Debt Recovery, Aging Report Management, Dispute and Deductions Resolution, Cash Application Support, Customer Account Reconciliations, Billing and Payment Inquiries, Customer Relationship Management.
• Exposure to ERP systems and billing platforms such as SAP, Oracle, Salesforce, Microsoft Dynamics, NetSuite, or other AR, Billing, or Collection platforms.

Responsibilities

• Manage assigned customer portfolio and ensure timely collection of outstanding invoices.
• Proactively contact customers through phone calls, emails, and other channels to follow up on overdue balances.
• Monitor aging reports and prioritize collection efforts by delinquency level.
• Investigate and resolve payment disputes, deductions, and billing issues.
• Collaborate with internal teams to resolve customer concerns and facilitate collection.
• Perform account reconciliations and validate outstanding balances.
• Support cash application by investigating unapplied or misapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalate issues as needed.
• Meet collection targets, aging reduction goals, and SLAs.
• Support month-end reporting and audit requirements.
• Participate in continuous improvement and process optimization initiatives.

Skills

Collections Management

Customer Follow-up

Aging Report Management

Dispute and Deductions Resolution

Cash Application Support

Customer Account Reconciliations

Billing and Payment Inquiries

CRM Experience

Strong analytical, problem-solving, &

Education

Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Other AR Platforms

Job description

Accenture Philippines is seeking a motivated Collections Professional to support Accounts Receivable and collections operations in the Manila area, including Mandaluyong. You will manage portfolios, contact customers, and resolve disputes to improve cash flow.

Ideal candidates have up to 6 months of relevant experience, familiarity with ERP systems (SAP/Oracle/Salesforce), and are willing to work in shifts in a Shared Services/BPO environment.