Collections - Entry Level

Accenture; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture in the Philippines seeks a motivated Collections Professional to support Accounts Receivable and Collections operations. The role focuses on monitoring customer accounts, driving timely collections, resolving disputes, and improving cash flow.

Responsibilities include contacting customers, reviewing aging reports, investigating disputes, coordinating with internal teams, performing reconciliations, and supporting month-end reporting.

Qualifications

• Bachelor's degree in accounting or related field is required.
• At least 6 months of experience in Collections/AR/Dispute Management.
• Experience with ERP/billing platforms (e.g., SAP, Oracle, Salesforce) is an advantage.
• Experience in shared services or BPO environment is desirable.

Responsibilities

• Manage assigned customer portfolio and ensure timely collection of invoices.
• Proactively contact customers via phone and email to follow up on overdue balances.
• Monitor aging reports and prioritize collections by delinquency level.
• Investigate and resolve payment disputes and deductions.
• Collaborate with internal teams to resolve customer concerns and collect payments.
• Perform account reconciliations and validate outstanding balances.
• Support cash application and investigate unapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalation needs.
• Meet collection targets and SLAs; support month-end reporting and audits.
• Contribute to continuous improvement initiatives.

Skills

Analytical skills

Problem-solving

Communication skills

Teamwork

Education

Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

RESPONSIBILITIES:

We are seeking a highly motivated and customer-focused Collections Professional to support Accounts Receivable and Collections operations. The successful candidate will be responsible for monitoring customer accounts, driving timely collections, resolving payment disputes, reducing aged receivables, and improving overall cash flow performance.

This role is ideal for professionals with experience in Collections, Accounts Receivable, Customer Account Management, and Dispute Resolution within a Shared Services, BPO, or Global Business Services environment.

• Manage assigned customer portfolio and ensure timely collection of outstanding invoices.
• Proactively contact customers through phone calls, emails, and other communication channels to follow up on overdue balances.
• Monitor aging reports and prioritize collection efforts based on delinquency levels.
• Investigate and resolve payment disputes, deductions, short payments, and billing issues.
• Collaborate with internal teams to resolve customer concerns and facilitate payment collection.
• Perform account reconciliations and validate outstanding balances.
• Support cash application activities by investigating unapplied or misapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalation issues as needed.
• Meet collection targets, aging reduction goals, and service level agreements (SLAs).
• Support month-end reporting and audit requirements.
• Participate in continuous improvement and process optimization initiatives.

SKILL AND QUALIFICATIONS:

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• At least 6 months of relevant experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Management.
• Candidates should have experience in one or more of the following:
  • Collections Management
  • Customer Follow-up and Debt Recovery
  • Aging Report Management
  • Dispute and Deductions Resolution
  • Cash Application Support
  • Customer Account Reconciliations
  • Billing and Payment Inquiries
  • Customer Relationship Management
• Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage
• Exposure to ERP systems and billing platforms is an advantage such as:
  • SAP
  • Oracle
  • Salesforce
  • Microsoft Dynamics
  • NetSuite
  • Other AR, Billing, or Collection platforms
• Knowledge of credit and collections best practices.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.

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