Entry-Level Collections Specialist

Accenture; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture in the Philippines seeks a motivated Collections Professional to support Accounts Receivable and Collections operations. The role focuses on monitoring customer accounts, driving timely collections, resolving disputes, and improving cash flow.

Responsibilities include contacting customers, reviewing aging reports, investigating disputes, coordinating with internal teams, performing reconciliations, and supporting month-end reporting.

Qualifications

• Bachelor's degree in accounting or related field is required.
• At least 6 months of experience in Collections/AR/Dispute Management.
• Experience with ERP/billing platforms (e.g., SAP, Oracle, Salesforce) is an advantage.
• Experience in shared services or BPO environment is desirable.

Responsibilities

• Manage assigned customer portfolio and ensure timely collection of invoices.
• Proactively contact customers via phone and email to follow up on overdue balances.
• Monitor aging reports and prioritize collections by delinquency level.
• Investigate and resolve payment disputes and deductions.
• Collaborate with internal teams to resolve customer concerns and collect payments.
• Perform account reconciliations and validate outstanding balances.
• Support cash application and investigate unapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalation needs.
• Meet collection targets and SLAs; support month-end reporting and audits.
• Contribute to continuous improvement initiatives.

Skills

Analytical skills

Problem-solving

Communication skills

Teamwork

Education

Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

Accenture in the Philippines seeks a motivated Collections Professional to support Accounts Receivable and Collections operations. The role focuses on monitoring customer accounts, driving timely collections, resolving disputes, and improving cash flow.

Responsibilities include contacting customers, reviewing aging reports, investigating disputes, coordinating with internal teams, performing reconciliations, and supporting month-end reporting.