Customer Support Associate — Email & Chat

firstsourc; Taguig; On-site; PHP 391,000 - 558,000; Full time

Job summary

Firstsource is seeking an Associate / Sr Associate for Email and Chat support in Taguig, Philippines. You will engage customers across phone, email and chat, provide accurate information, resolve issues, and maintain brand integrity.

Role requires strong English communication, customer service focus, and the ability to work in a fast-paced environment with flexibility for 24/7 operations. Team support and process training are provided.

Qualifications

• Excellent English communication and customer service orientation.
• Experience with CRM software or ticketing systems is advantageous.
• Ability to handle multiple channels (phone, email, chat) with empathy.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve product/service issues and billing inquiries while maintaining high CSAT.
• Follow SLAs and document interactions accurately in the CRM.

Skills

English communication

Customer service

CRM software

Empathetic approach

Education

Graduate Fresher

Undergraduate – 2 Years Experience

Tools

CRM tools

Job description

Firstsource is seeking an Associate / Sr Associate for Email and Chat support in Taguig, Philippines. You will engage customers across phone, email and chat, provide accurate information, resolve issues, and maintain brand integrity.

Role requires strong English communication, customer service focus, and the ability to work in a fast-paced environment with flexibility for 24/7 operations. Team support and process training are provided.