Entry-Level Call Center Agent — Start Your CSR Career

GDV BUSINESS SERVICES CO.; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Comprehensive training

Competitive salary

Career growth

Team environment

Health benefits

Coaching and feedback

Team building

Flexible schedule

Job summary

GDV BUSINESS SERVICES CO. in Cebu City is seeking enthusiastic Call Center Agents for a full-time role. You will be the first point of contact for clients, delivering professional service and resolving routine inquiries.

No prior BPO experience is required; the company provides comprehensive training, supportive team environment, and opportunities for career growth to help you develop communication skills and build a long-term career in customer service.

Qualifications

• High school diploma or equivalent.
• Strong communication and active listening skills.
• Basic computer literacy and ability to learn new systems.
• Reliable, punctual and team-oriented.
• Willingness to learn and adapt to shifts.
• Fresh graduates welcome; no prior BPO experience required.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to inquiries about products and services.
• Document interactions and maintain call records.
• Resolve concerns and escalate complex issues.
• Follow protocols and quality standards.
• Contribute to team targets and performance metrics.
• Provide feedback for service improvements.
• Maintain professional demeanour and positive attitude.

Skills

Strong communication

Active listening

Teamwork

Reliability

Willingness to learn

Education

High school diploma or equivalent

Job description

GDV BUSINESS SERVICES CO. in Cebu City is seeking enthusiastic Call Center Agents for a full-time role. You will be the first point of contact for clients, delivering professional service and resolving routine inquiries.

No prior BPO experience is required; the company provides comprehensive training, supportive team environment, and opportunities for career growth to help you develop communication skills and build a long-term career in customer service.