Call Center (Voice & Non Voice) Open For newbies

GDV BUSINESS SERVICES CO.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

GDV Business Services Co. in Cebu City invites enthusiastic individuals to join our Call Centre team as Call Centre Representatives (Voice & Non-Voice).

This full-time role is based in Mabolo, Cebu City, and welcomes newcomers looking to build a career in customer service. You will handle inquiries across calls, email, and chat, deliver excellent service, document interactions, and strive to meet performance targets while following scripts and quality standards.

Qualifications

• High school diploma or equivalent is required.
• Strong English, verbal and written communication.
• Ability to handle calls and non-voice channels.
• Willingness to learn and adapt to processes.
• Reliable attendance and punctuality.
• Experience in customer service is a plus but not required.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Respond to customer inquiries via email, live chat, and messaging.
• Provide accurate information about products and services.
• Document all interactions in the system.
• Resolve issues in a timely and professional manner.
• Follow scripts and quality standards.
• Identify opportunities to upsell or cross-sell where appropriate.
• Meet performance targets and KPIs.
• Collaborate with team members and supervisors.
• Participate in training and development programs.

Skills

Communication skills

English proficiency

Listening skills

Patience

Computer literacy

Attendance

Willingness to learn

Flexibility

Problem solving

Newcomer friendly

Education

High school diploma or equivalent

Job description

About the role

GDV Business Services Co. is seeking enthusiastic and customer-focused individuals to join our Call Centre team as Call Centre Representatives (Voice & Non-Voice). This is a full-time position based in Mabolo, Cebu City, Cebu, and we are actively welcoming newcomers to the industry who are eager to build a rewarding career in customer service.

In this role, you will be the voice and face of our organisation, providing exceptional support to our clients through multiple communication channels. Whether handling inbound or outbound calls, managing email enquiries, or engaging through live chat, you will play a crucial part in delivering outstanding customer experiences and maintaining the highest standards of service quality.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism, courtesy, and efficiency
• Respond to customer enquiries via non-voice channels including email, live chat, and messaging platforms
• Provide accurate information about products and services to customers
• Document all customer interactions and transactions accurately in the system
• Resolve customer issues and complaints in a timely and professional manner
• Follow company protocols, scripts, and quality standards during all customer interactions
• Identify opportunities to upsell or cross-sell products and services where appropriate
• Meet and exceed individual performance targets and key performance indicators
• Collaborate with team members and supervisors to achieve departmental goals
• Participate in training and development programmes to enhance skills and knowledge

What we're looking for

• High school diploma or equivalent qualification (minimum requirement)
• Strong communication skills, both verbal and written, with clear English proficiency
• Excellent listening skills and the ability to empathise with customers
• Patience and professionalism when dealing with challenging customer situations
• Basic computer literacy and ability to navigate multiple systems and platforms
• Reliable attendance and punctuality
• Willingness to learn and adapt to new processes and technologies
• Ability to work flexible schedules, including shifts and potentially weekends
• Prior customer service or call centre experience is advantageous but not essential, as we actively welcome newcomers
• Problem-solving mindset and ability to think on your feet

Ready to start your career in customer service?

If you are enthusiastic, customer-focused, and ready to make an impact, we would like to hear from you. Take the first step towards a fulfilling career in the customer service industry.