Entry Level Call Center Agent – Shs Grad/College Grad Welcome

Neksjob Philippines; Mandaluyong; On-site; PHP 216,000 - 360,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring an Entry Level Call Center Agent in Mandaluyong for full-time on-site work. SHS Grad/College Grad welcome; no experience required. You’ll assist customers via phone, email, and chat, addressing inquiries and resolving issues with basic computer skills.

Responsibilities include managing inbound calls, updating records, explaining policies and services, and striving for first-contact resolution while maintaining professional conduct. Training and development provided.

Qualifications

• Excellent communication and active listening skills.
• Basic computer proficiency.
• On-site role in Mandaluyong, Philippines.
• No prior experience required.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues with first-contact resolution.
• Keep customer records updated and document interactions.

Skills

Communication skills

Active listening

Basic computer skills

Job description

Entry Level Call Center Agent - Shs Grad/College Grad Welcome

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Chat

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You'll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We're looking for individuals with excellent communication and active listening skills, as well as basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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