Entry Level Call Center Agent – Shs Grad/College Grad Welcome

NeksJob Philippines; Canlandog; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an Entry Level Call Center Agent welcoming SHS/College grads. On-site position in Bacolod, no experience required. You will assist customers via phone, email, and chat, addressing inquiries, providing product information, and resolving technical issues.

You should have strong communication and active listening, basic computer skills, and a willingness to learn. The role emphasizes helpful, professional support and aims for first-contact resolution and accurate

Qualifications

• Excellent communication and active listening skills.
• Basic computer proficiency.
• No prior experience required.

Responsibilities

• Handle inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly explain company policies, services, and account options to customers.
• Troubleshoot customer issues and provide first-contact resolution when possible.
• Document interactions and update customer records accurately.
• Maintain a professional and composed demeanor during interactions.

Skills

Communication

Active listening

Computer basics

Education

SHS or college grad welcome

Job description

Entry Level Call Center Agent – Shs Grad/College Grad Welcome

On-site - Bacolod No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You’ll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We’re looking for individuals with excellent communication and active listening skills, as well as basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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