Entry Level Call Center Agent – Shs Grad/College Grad Welcome

Neksjob Philippines; Cebu City; Presencial; PHP 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Descripción de la vacante

Neksjob Philippines seeks an entry level Call Center Agent to assist customers by phone, email, and chat. No prior experience required; SHS graduates or college graduates are welcome. You will handle inquiries, provide product information, and troubleshoot issues with strong communication skills.

On-site position in Cebu, with development opportunities and rewards such as equity incentives, commissions, and performance bonuses.

Formación

• Excellent communication and active listening skills are required.
• Basic computer proficiency is expected.

Responsabilidades

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Conocimientos

Excellent communication

Active listening

Basic computer proficiency

Educación

High school diploma

College degree welcome

Descripción del empleo

Entry Level Call Center Agent - Shs Grad/College Grad Welcome

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Professional Development

• Job Training
• Professional Development

Join our team as a Customer Service Representative! You'll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We're looking for individuals with excellent communication and active listening skills, as well as basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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