Entry Level Call Center Agent – Shs Grad/College Grad Welcome

Neksjob Philippines; Davao del Sur; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an Entry Level Call Center Agent to support customers via phone, email, and chat. You'll address inquiries, provide product information, and resolve technical issues.

The role emphasizes clear communication, active listening, and reliable documentation of interactions in customer records. Training is provided and performance-based rewards exist.

Qualifications

• Excellent communication and active listening skills.
• Basic computer proficiency to handle inquiries via multiple channels.
• Willingness to learn and adapt to processes.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication

Active listening

Basic computer skills

Job description

Entry Level Call Center Agent - Shs Grad/College Grad Welcome

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You'll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We're looking for individuals with excellent communication and active listening skills, as well as basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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