Entry Level Call Center Agent – Shs Grad/College Grad Welcome

Neksjob Philippines; Pampanga; On-site; PHP 223,000 - 424,000; Full time

Benefits offered by this job

Equity incentives

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is seeking an Entry Level Call Center Agent (SHS Grad/College Grad Welcome) to assist customers via phone, email, and chat, addressing inquiries, providing product information, and resolving technical issues.

You will manage inbound calls, update account details, communicate policies, and strive for first-contact resolution while recording interactions accurately.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to handle inquiries via phone, email, and chat.
• Basic computer proficiency and navigating multiple systems.

Responsibilities

• Handle inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, services, and account options.
• Provide troubleshooting guidance and strive for first-contact resolution.
• Maintain accurate records of interactions and account changes.

Skills

Communication

Active listening

Customer service

Problem solving

Education

SHS/College graduate

Tools

CRM software

Microsoft Office

Job description

Entry Level Call Center Agent - Shs Grad/College Grad Welcome

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You'll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We're looking for individuals with excellent communication and active listening skills, as well as basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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