Entry-Level Call Center Agent - Iloilo

Bpo Hiring; Ilocos Norte; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bpo Hiring in the Philippines is seeking Call Center Agents to join our growing team. You will handle customer inquiries, provide information about products and services, and resolve concerns to ensure every customer enjoys a positive experience.

This on-site role in Ilocos Norte requires good communication and basic computer literacy. You will manage calls, update records, and process service requests while following scripts and policies to sustain high standards of service.

Qualifications

• Will deliver excellent customer service and communicate clearly.
• Basic computer literacy required to navigate systems.

Responsibilities

• Manage incoming Calls with professionalism and courtesy
• Assist customers by providing product and service detalis
• Address and resolve issues promptly and accurately
• Handle account updates, service requests, and related transactions
• Keep recorde updated and document customer interactions
• Adhere to company policies, scripts, and performance standards

Skills

Good communication

Customer service mindset

Problem solving

Education

High School Diploma

Job description

We're looking for customer-focused and motivated Call Center Agents to join our growing team! As a Call Center Agent, you will handle customer inquiries, provide information about products and services, resolve concems efficiently, and ensure every customer enjoys positive experience

Key Responsibilities.

• Manage incoming Calls with professionalism and courtesy


• Assist customers by providing product and service detalis


• Address and resolve issues promptly and accurately


• Handle account updates, service requests, and related transactions


• Keep recorde updated and document customer interactions


• Adhere to company policies, scripts, and performance standards

Qualifications

• Willing To Work On Site


• Education. At least High School or Senior High School Graduate


• Basic computer literacy


• Good Communication skills