Call Center Representative – Iloilo City

Neksjob; Ilocos Norte; Presencial; PHP 167.000 - 335.000; Jornada completa

Descripción de la vacante

Neksjob Corporation in Iloilo City is seeking motivated Call Center Agents to assist customers with inquiries, provide product information, and resolve concerns professionally.

Responsibilities include handling inbound/outbound calls, updating records, and meeting performance targets. Onsite work with shifting schedules, weekends/holidays if required. Training will be provided to successful applicants.

Formación

• High school graduate, senior high school graduate, or college undergraduate/graduate.
• Willing to undergo training and work onsite.
• Good communication and listening skills.

Responsabilidades

• Handle inbound and outbound customer calls as assigned.
• Respond to customer inquiries and concerns.
• Provide accurate information about products, services, and accounts.
• Resolve customer complaints professionally and efficiently.
• Update and maintain accurate customer records.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance targets and customer service goals.

Conocimientos

Good communication

Listening skills

Educación

High school graduate

College undergraduate/graduate

Descripción del empleo

We are looking for motivated and customer-oriented individuals to join our team as Call Center Agents. The successful candidates will assist customers with inquiries, provide information about products and services, and resolve concerns professionally.

Job Responsibilities

• Handle inbound and outbound customer calls as assigned.
• Respond to customer inquiries and concerns.
• Provide accurate information about products, services, and accounts.
• Resolve customer complaints professionally and efficiently.
• Update and maintain accurate customer records.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance targets and customer service goals.

Qualifications

• High school graduate, senior high school graduate, or college undergraduate/graduate.
• With or without call center experience, depending on the account requirements.
• Good communication and listening skills.
• Willing to undergo training.
• Willing to work onsite in Iloilo City.
• Willing to work on shifting schedules, weekends, and holidays, if required.