Entry-Level Call Center Agent – Iloilo City

Neksjob; Ilocos Norte; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Zusammenfassung

Neksjob Corporation in Iloilo City is seeking motivated Call Center Agents to join our customer-focused team. You will handle inquiries, provide product and service information, and resolve concerns professionally while meeting performance targets.

Qualifications include a high school graduate or college undergrad, strong communication and listening skills, and a willingness to train. Onsite work with shifting schedules, weekends, and holidays may be required.

Qualifikationen

• Education level: HS/SHS/college undergrad or graduate.
• Excellent communication and listening skills.
• Willing to undergo training and adapt to accounts.
• Willing to work onsite in Iloilo City and on shifting schedules.

Aufgaben

• Handle inbound and outbound customer calls as assigned.
• Respond to customer inquiries and concerns.
• Provide accurate information about products, services, and accounts.
• Resolve customer complaints professionally and efficiently.
• Update and maintain accurate customer records.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance targets and customer service goals.

Kenntnisse

Communication skills

Listening skills

Willingness to train

Onsite work

Ausbildung

High School / SHS / College undergraduate

Jobbeschreibung

We are looking for motivated and customer-oriented individuals to join our team as Call Center Agents. The successful candidates will assist customers with inquiries, provide information about products and services, and resolve concerns professionally.

Job Responsibilities

• Handle inbound and outbound customer calls as assigned.
• Respond to customer inquiries and concerns.
• Provide accurate information about products, services, and accounts.
• Resolve customer complaints professionally and efficiently.
• Update and maintain accurate customer records.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance targets and customer service goals.

Qualifications

• High school graduate, senior high school graduate, or college undergraduate/graduate.
• With or without call center experience, depending on the account requirements.
• Good communication and listening skills.
• Willing to undergo training.
• Willing to work onsite in Iloilo City.
• Willing to work on shifting schedules, weekends, and holidays, if required.