Entry Level Call Center Agent Hiring - Immediate Start

Neksjob Philippines; Canlandog; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Zusammenfassung

Neksjob Philippines is hiring an Entry Level Call Center Agent for an immediate start, on-site in Bacolod. No prior experience is required and full-time hours are available.

The role involves assisting customers via phone, email, and chat, addressing inquiries, providing product information, and resolving technical issues. You will work to achieve first-contact resolution, communicate policies clearly, and document all interactions and account changes.

Qualifikationen

• Excellent communication skills required.
• Strong listening abilities needed.
• Basic computer proficiency required.

Aufgaben

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Kenntnisse

Communication skills

Listening skills

Basic computer skills

Ausbildung

High School

Jobbeschreibung

Entry Level Call Center Agent Hiring - Immediate Start

On-site - Bacolod No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You'll assist customers via phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We're looking for individuals with excellent communication skills, strong listening abilities, and basic computer proficiency.

Main Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

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