Entry Level Call Center Agent Hiring - Immediate Start

Neksjob Philippines; Palawan; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring an Entry Level Call Center Agent to start immediately in Palawan. The role handles phone, email, and chat support, addressing inquiries, providing product information, and resolving technical issues. No prior experience is required, and a high school diploma is acceptable.

You will work on-site in Palawan, with opportunities for performance-based incentives and career development within a customer service team.

Qualifications

• Excellent communication skills and strong listening abilities.
• Basic computer proficiency required.
• No experience required; high school diploma or equivalent.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication skills

Listening skills

Basic computer proficiency

Customer service mindset

Education

High school diploma

Job description

Entry Level Call Center Agent Hiring - Immediate Start

On-site - Palawan No Exp Required High/Senior High School Full-time

Chat

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Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You’ll assist customers via phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We’re looking for individuals with excellent communication skills, strong listening abilities, and basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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