Call Center Agent With Or Without Exp

Neksjob Philippines; Iloilo City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

NeksJob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email, and chat from Iloilo on-site. No prior experience required; training provided; you will clarify product information and assist customers.

You will troubleshoot issues, explain company policies, and aim to resolve concerns on the first contact while maintaining accurate records of interactions. Strong verbal communication, active listening, and basic computer literacy are essential, with

Qualifications

• No experience required.
• High School or Senior High School diploma required.
• Strong verbal communication and active listening.
• Basic computer literacy and ability to use multiple systems.

Responsibilities

• Handle inbound calls about accounts, product information, and order updates.
• Explain policies, services, and account options clearly to customers.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns promptly, aiming to fix issues on first contact.
• Maintain accurate records of all customer interactions and changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School Diploma or equivalent

Job description

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Professional Development

• Job Training
• Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

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