SaaS Customer Success Manager - FinTech Growth & Renewal

Thales Group; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Thales Group is looking for a Customer Success Manager to enhance relationships with key SaaS customers in Maynila, Philippines. The role involves managing customer onboarding, driving product adoption, and leveraging data to improve customer engagement. Candidates should have over 5 years of experience in sales or account management in Financial Institutions, understand the payment ecosystem, and possess strong analytical skills. Join us to contribute to solutions that bolster national security and drive innovation in technology.

Qualifications

• 5+ years of experience in a sales or Account Executive position within the Financial Institutions or FinTech industry.
• Understanding of payment ecosystem in the Philippines.
• Strong business understanding of SaaS solutions applied to financial services.

Responsibilities

• Build and maintain relationships with SaaS customers.
• Drive customer satisfaction and retention through data engagement.
• Identify upsell opportunities within the customer portfolio.

Skills

Customer service skills

Analytical/problem-solving skills

Leadership skills

Knowledge of payment ecosystem

Education

Degree in Business, Marketing or Engineering

Tools

CRM tools

Job description

Thales Group is looking for a Customer Success Manager to enhance relationships with key SaaS customers in Maynila, Philippines. The role involves managing customer onboarding, driving product adoption, and leveraging data to improve customer engagement. Candidates should have over 5 years of experience in sales or account management in Financial Institutions, understand the payment ecosystem, and possess strong analytical skills. Join us to contribute to solutions that bolster national security and drive innovation in technology.