B2B Customer Success Specialist - Makati

Concentrix; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

Concentrix is seeking a dedicated Customer Success Specialist in Makati to actively guide, support, and grow our business clients. You will welcome new customers, teach them how to utilize our platform, and build long-term relationships to ensure success with our product.

You will lead onboarding, provide live training, monitor account activity, and relay client feedback to the product team to improve the platform. The role emphasizes strategic client engagement and proactive problem solving.

Qualifications

• 1–3 years in customer success or account management.
• Must have proven experience working in a Business-to-Business (B2B) environment.
• Great at talking to corporate clients and business stakeholders.
• Comfortable learning new software platforms quickly.
• Excellent at analyzing and solving business problems.

Responsibilities

• Welcome new clients and guide onboarding, profile setup, and account creation.
• Lead live training sessions, create guides, and answer product questions to boost adoption.
• Monitor daily usage data to spot trends and reach out to improve engagement.
• Gather customer feedback and log feature requests for the product team.

Skills

1-3 years experience

B2B experience

Client communication

Fast learner of software

Analytical problem solving

Job description

We are looking for a dedicated Customer Success Specialist to actively guide, support, and grow our business clients. In this role, you will welcome new customers, teach them how to fully utilize our platform, build strong long-term relationships, and make sure they achieve ultimate success with our product.

Key Responsibilities

• Welcome Clients: Guide new business customers through their initial setup, profile configuration, and account creation to ensure a smooth onboarding experience.
• Teach & Train: Lead live training sessions, create simple walk-through guides, and answer ongoing product questions to boost user adoption.
• Watch Account Health: Monitor daily client usage data to spot trends, identify low activity, and reach out to help unhappy customers before they quit.
• Share Feedback: Gather detailed customer ideas, log feature requests, and share them directly with our product development team to improve the platform.

Requirements

• 1–3 years in customer success or account management.
• Must have proven experience working in a Business-to-Business (B2B) environment.
• Great at talking to corporate clients and business stakeholders.
• Comfortable learning new software platforms quickly.
• Excellent at analyzing and solving business problems