Scaled SaaS Customer Success Manager

SafetyCulture Inc.; Manila; Remote; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Equity

Job summary

Mitti by SafetyCulture in the Philippines is seeking a Customer Success Manager to manage a 100+ customer portfolio, focusing on retention, adoption and expansion for US-based clients. You will leverage data-driven insights and scalable engagement to improve customer experiences and drive measurable business impact, working cross-functionally with sales, support and product teams.

The role requires strong analytical skills, experience with CS platforms such as Gainsight, Totango and ChurnZero,

Qualifications

• 5+ years in professional roles, with 2-3 years in Customer Success.
• Experience handling a large portfolio of customers at scale.
• Strong data interpretation and action based on insights.
• Proficient with CS platforms such as Gainsight, Totango, ChurnZero.

Responsibilities

• Retain and expand within a 100+ customer portfolio.
• Drive product stickiness and deep adoption of Mitti features.
• Identify and mitigate churn risks using health metrics.
• Scale engagement through digital tools and automation.
• Analyze usage data and trends to optimize the portfolio.
• Leverage CS tools to drive efficiencies and automation.
• Advocate for customers and share best practices.
• Collaborate with sales, support, and product teams.

Skills

CSM experience

Portfolio management

Analytical skills

Gainsight

Totango

ChurnZero

Communication

Prioritization

US hours availability

Tools

Gainsight

Salesforce

ChurnZero

Totango

Job description

Mitti by SafetyCulture in the Philippines is seeking a Customer Success Manager to manage a 100+ customer portfolio, focusing on retention, adoption and expansion for US-based clients. You will leverage data-driven insights and scalable engagement to improve customer experiences and drive measurable business impact, working cross-functionally with sales, support and product teams.

The role requires strong analytical skills, experience with CS platforms such as Gainsight, Totango and ChurnZero,