Strategic Customer Success Associate — Growth & Retention

Tiger Ux; Taguig; On-site; PHP 558,000 - 837,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Sales Incentive

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

Tiger Ux, in Taguig, Philippines, seeks a Customer Success Associate to manage employer client portfolios, provide consultative support, negotiate terms, and coordinate actions to improve hiring outcomes and strengthen long-term client relationships.

You will guide clients in using the platform, optimize job postings, monitor activity, and drive renewals while maintaining proactive, high-quality service on-site at BGC, Taguig City.

Qualifications

• 4+ years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments.
• Proven negotiation skills with pricing, renewals, service commitments, and client concerns.
• Consultative and sales-oriented mindset to identify client needs and drive actions.
• Strong ability to manage multiple employer accounts and follow-ups in a fast-paced setting.

Responsibilities

• Develop and maintain strong, trust-based relationships with employer clients.
• Proactively assist clients in achieving successful hiring outcomes.
• Assist clients in optimizing job postings to attract qualified applicants.
• Guide clients in using the platform and available tools effectively.
• Maintain consistent communication and handle renewal, pricing, and service discussions.
• Monitor hiring activity and ensure timely, quality outcomes.

Skills

Customer success

Account management

Negotiation

Sales-oriented

Multitasking

English communication

Job description

Tiger Ux, in Taguig, Philippines, seeks a Customer Success Associate to manage employer client portfolios, provide consultative support, negotiate terms, and coordinate actions to improve hiring outcomes and strengthen long-term client relationships.

You will guide clients in using the platform, optimize job postings, monitor activity, and drive renewals while maintaining proactive, high-quality service on-site at BGC, Taguig City.