Enterprise Customer Success Manager — Growth & Adoption

Riskonnect, Inc.; Pasig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Riskonnect, Inc. is seeking a Customer Success Manager to be the primary point of contact for a portfolio of clients, driving adoption, managing renewals, and spotting growth opportunities.

You’ll turn data-driven insights into stronger relationships and help every client get more value from their Riskonnect investment by collaborating with Account Executives and cross-functional teams. The role emphasizes proactive health checks, onboarding, and tailored advocacy to maximize retention and

Qualifications

• 5+ years in a customer-facing role within Enterprise Software or SaaS.
• Proven ability to track and organize action items across 20-30 enterprise clients.
• Skilled in managing stakeholder relationships using remote/virtual tools.
• Ability to analyze customer behavior and recommend adoption strategies.
• Strong written and verbal communication skills, with sound judgment and decision-making.

Responsibilities

• Be the primary contact for a portfolio of Riskonnect clients and drive adoption.
• Manage client renewals and build strategies to retain and grow accounts.
• Identify upsell and cross-sell opportunities and coordinate with Account Executives.
• Monitor and report on client outcomes and health metrics.
• Coordinate onboarding, training, and adoption campaigns.

Skills

Enterprise Software / SaaS

Customer relationship management

Stakeholder management

Data-driven decision making

Effective communication

Job description

Riskonnect, Inc. is seeking a Customer Success Manager to be the primary point of contact for a portfolio of clients, driving adoption, managing renewals, and spotting growth opportunities.

You’ll turn data-driven insights into stronger relationships and help every client get more value from their Riskonnect investment by collaborating with Account Executives and cross-functional teams. The role emphasizes proactive health checks, onboarding, and tailored advocacy to maximize retention and