Enterprise Account Manager (EAM)

HP; Philippines; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

HP is seeking a seasoned Enterprise Account Manager to create and execute strategic account plans for key clients in the Philippines. You will build strong relationships, identify growth opportunities, and collaborate with stakeholders to ensure seamless delivery and value realization.

Responsibilities include managing renewals, pricing discussions, and cross-functional coordination to drive win rates and client satisfaction.

Qualifications

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field.

Responsibilities

• Develops and executes comprehensive strategic account plans for key clients, aligning their business goals with the organization's offerings.
• Develops and maintains strong professional relationships with the client to understand their unique business challenges.
• Utilizes margin management techniques and engages with partners to improve win rates and solution delivery.
• Anticipates client needs and facilitates solution development in collaboration with internal and external stakeholders.
• Defines and pursues joint growth opportunities with partners leveraging the organization’s portfolio.
• Anticipates and addresses potential risks to client relationships, implementing strategies to mitigate negative impacts.
• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.
• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement.
• Stays updated with industry trends, market shifts, and competitive landscape, sharing insights and recommendations with clients.
• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.

Skills

Account Management

Business Development

Business Planning

Cross-Selling

Customer Relationship Management

Finance

Market Share

Marketing

Sales Management

Sales Process

Sales Prospecting

Sales Strategy

Sales Territory Management

Salesforce

Selling Techniques

Upselling

Value Propositions

Education

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline

Typically 7-10 years of work experience in customer relationship management or account management

Tools

Salesforce

Job description

• This role is responsible for creating and executing account plans, building strong relationships with enterprise accounts, and achieving revenue quotas. The role anticipates client needs, identifies growth opportunities, and collaborates with stakeholders to ensure seamless delivery. The role manages risks and leads contract renewals and negotiations, with a focus on driving value for the client and the organization.

Job Summary

This role is responsible for creating and executing account plans, building strong relationships with enterprise accounts, and achieving revenue quotas. The role anticipates client needs, identifies growth opportunities, and collaborates with stakeholders to ensure seamless delivery. The role manages risks and leads contract renewals and negotiations, with a focus on driving value for the client and the organization.

Responsibilities

• Develops and executes comprehensive strategic account plans for key clients, aligning their business goals with the organization's offerings.
• Develops and maintains strong professional relationships with the client to understand their unique business challenges.
• Utilizes margin management techniques and engages with partners to improve win rates and solution delivery.
• Anticipates client needs and facilitates solution development in collaboration with internal and external stakeholders.
• Defines and pursues joint growth opportunities with partners leveraging the organization’s portfolio.
• Anticipates and addresses potential risks to client relationships, implementing strategies to mitigate negative impacts.
• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.
• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement.
• Stays updated with industry trends, market shifts, and competitive landscape, sharing insights and recommendations with clients.
• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.

Education & Experience

Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Account Management
• Business Development
• Business Planning
• Business To Business
• Cross-Selling
• Customer Relationship Management
• Finance
• Market Share
• Marketing
• Merchandising
• Product Knowledge
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Sales

Schedule

Full time

Shift

10 Hrs Compressed Workweek (Philippines)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"