Enrollment Specialist | ONSITE (A-AHP)

Sourcefit; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sourcefit is seeking an Enrollment Specialist in the Philippines to engage members through outbound outreach, verify enrollments, and support care coordination. The role requires professional communication, empathetic interaction, and strict adherence to procedures. After-hours support may be needed to ensure a smooth enrollment flow.

The position emphasizes accuracy, timely updates, and cross-functional collaboration with referral teams, while maintaining high documentation standards.

Qualifications

• Healthcare call center or enrollment support experience preferred.
• Excellent verbal communication and professional presentation.
• Strong interpersonal and empathic skills with patients.
• High emotional intelligence and active listening.
• Ability to manage multiple cases with attention to detail.
• Experience with enrollment platforms or healthcare systems is a plus.

Responsibilities

• Process member enrollments, updates, and eligibility checks across insurance and healthcare systems.
• Conduct outbound and inbound member outreach to clarify enrollment information or address missing requirements.
• Review and verify member documentation for accuracy, completeness, and compliance.
• Update internal systems with enrollment decisions, status updates, and follow-up notes.
• Support referral and care coordination teams by providing accurate member data.
• Communicate professionally with members to ensure a clear understanding of enrollment steps, benefits, and next actions.
• Maintain high documentation quality, ensuring all interactions and records are detailed and accurate.
• Uphold workflow consistency by adhering to established operating procedures.
• Assist with after-hours or overflow operational continuity when needed.

Skills

Verbal communication

Interpersonal skills

Emotional intelligence

Active listening

Rapport building

Attention to detail

Multitasking

Empathy

Time management

Professionalism

Tools

Enrollment platforms

Insurance portals

Medical information systems

Job description

The Enrollment Specialist plays a key role in member engagement by conducting outbound outreach, following up on referrals, and supporting overall engagement efforts. The role also provides after-hours hospital intake support as needed. As a communication-heavy and relationship-driven position, it requires strong interpersonal skills, professionalism, and the ability to build rapport with members while ensuring a smooth and positive enrollment experience.

Schedule: Monday to Friday, 11:00 PM to 8:00 AM

Holidays to follow: US Holidays

Key Responsibilities:

• Process member enrollments, updates, and eligibility checks across insurance and healthcare systems.
• Conduct outbound and inbound member outreach to clarify enrollment information or address missing requirements.
• Review and verify member documentation for accuracy, completeness, and compliance.
• Update internal systems with enrollment decisions, status updates, and follow-up notes.
• Support referral and care coordination teams by providing accurate member data.
• Communicate professionally with members to ensure a clear understanding of enrollment steps, benefits, and next actions.
• Maintain high documentation quality, ensuring all interactions and records are detailed and accurate.
• Uphold workflow consistency by adhering to established operating procedures.
• Assist with after-hours or overflow operational continuity when needed.

Qualifications:

• Preferred experience in healthcare call centers, member services, patient scheduling, or enrollment support roles.
• Excellent verbal communication skills with the ability to sound professional, clear, and confident during member interactions.
• Strong interpersonal skills with a natural sense of empathy, patience, and warmth when engaging with members.
• High emotional intelligence with the ability to adjust tone and approach based on conversation flow and member needs.
• Strong active listening skills, with the ability to understand concerns and respond appropriately and effectively.
• Ability to build trust and rapport quickly in a communication-heavy, relationship-driven environment.
• High attention to detail and accuracy when working with member information and eligibility documents.
• Proficiency with enrollment platforms, insurance portals, or medical information systems is beneficial.
• Ability to manage multiple cases and follow structured workflows efficiently.
• Professional, organized, and comfortable working in a service-oriented environment.