Enrollment Sales Specialist — On-Site Dagupan

Resolv Global; Binmaley; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global in Dagupan City, Philippines, seeks Sales Intake Specialists who listen carefully, ask the right questions, and guide conversations toward enrollment. You will handle inbound and outbound calls, assess eligibility, explain services, and address concerns with empathy.

This on-site role requires strong customer service and sales skills, excellent English, and the ability to work a schedule aligned with U.S. business hours.

Qualifications

• Prior sales or customer service experience required.
• English-language proficiency essential.
• Ability to work evenings aligning with U.S. business hours.
• On-site role in Dagupan City, Philippines.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Skills

Customer service

Sales ability

Excellent communication

Empathy

Active listening

Questioning skills

Tools

CRM systems

Multichannel software

Job description

Resolv Global in Dagupan City, Philippines, seeks Sales Intake Specialists who listen carefully, ask the right questions, and guide conversations toward enrollment. You will handle inbound and outbound calls, assess eligibility, explain services, and address concerns with empathy.

This on-site role requires strong customer service and sales skills, excellent English, and the ability to work a schedule aligned with U.S. business hours.