Enrollment Sales Specialist (Inbound/Outbound) - Dagupan

Resolv Global; San Miguel; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global in Dagupan City is seeking Sales Intake Specialists to handle a high volume of inbound and outbound calls, assess eligibility, and guide customers toward enrollment. The role emphasizes strong English communication, empathy, and the ability to work a US-aligned schedule from the Philippines.

Training lasts two weeks, with production hours Monday–Friday within a US time window; the on-site position requires working from the Dagupan office.

Qualifications

• Previous sales or customer service experience, preferably in a phone-based or call center environment.
• Strong verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Excellent listening and questioning skills.
• Empathy and patience when working with customers.
• Self-starter with motivation to achieve performance goals.
• Highly coachable and receptive to feedback, QA reviews, scripting changes, and ongoing training.
• On-site work in Dagupan City, Philippines.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience during interactions.
• Navigate multiple software systems while speaking with customers.
• Manage follow-ups, documentation, and case-related activities.

Skills

Customer service

Active listening

Qualifying questions

English proficiency

Communication skills

Phone-based sales

Handling objections

Job description

Resolv Global in Dagupan City is seeking Sales Intake Specialists to handle a high volume of inbound and outbound calls, assess eligibility, and guide customers toward enrollment. The role emphasizes strong English communication, empathy, and the ability to work a US-aligned schedule from the Philippines.

Training lasts two weeks, with production hours Monday–Friday within a US time window; the on-site position requires working from the Dagupan office.