Enrollment Sales Specialist — Dagupan (US Hours)

Resolv Global; Mapandan; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global is seeking a Sales Intake Specialist in Dagupan City to join a high-performing team supporting customers through decision-making processes. You will handle inbound and outbound calls, assess eligibility, explain services, and guide qualified customers toward enrollment with professionalism and empathy.

You’ll train for two weeks and then work a production schedule aligned with U.S. business hours in the Philippines, mostly during evening and overnight shifts.

Qualifications

• Experience in sales or customer service, preferably in a call center or phone-based role.
• Excellent verbal and written communication, with ability to explain information clearly.
• Strong active listening and questioning skills to understand needs and guide decisions.
• Empathetic, patient, and able to handle challenging conversations professionally.

Responsibilities

• Handle high volume inbound and outbound calls and guide conversations to enrollment.
• Ask questions to understand customer circumstances and eligibility.
• Educate customers about services and their benefits.
• Build trust and provide a positive customer experience throughout the interaction.
• Navigate multiple systems while speaking with customers and document cases.
• Work independently with strong productivity and QA-consciousness.

Skills

Phone-based sales

Verbal communication

Written communication

Active listening

Empathy

Customer service

Multitasking

Self-motivated

Job description

Resolv Global is seeking a Sales Intake Specialist in Dagupan City to join a high-performing team supporting customers through decision-making processes. You will handle inbound and outbound calls, assess eligibility, explain services, and guide qualified customers toward enrollment with professionalism and empathy.

You’ll train for two weeks and then work a production schedule aligned with U.S. business hours in the Philippines, mostly during evening and overnight shifts.