English-Savvy Customer Support Specialist — On-site Taguig

Concentrix 1BPO; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan

Safe, modern working environment

Job summary

Concentrix is hiring for an on-site customer service representative in Taguig, Philippines. No experience required; high school diploma accepted; full-time, long-term employment. You will communicate with customers, listen and resolve queries with a courteous, empathetic approach.

Fluency in English is required as you will interact with international customers. The role offers a competitive benefits package, including health coverage, bonuses, and opportunities for growth within the #1 BPO.

Qualifications

• 18 years or older
• Fluent in English; interacting with foreign customers
• Full-time long-term employment
• HS grad or equivalent; ALS accepted; not currently studying

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• Clarify customer requirements; probe for understanding, use tools to provide resolution
• Maintain basic knowledge of client products and/or services

Skills

Fluent English

Customer service

Communication

Empathy

Education

High School Diploma / SHS

Job description

Concentrix is hiring for an on-site customer service representative in Taguig, Philippines. No experience required; high school diploma accepted; full-time, long-term employment. You will communicate with customers, listen and resolve queries with a courteous, empathetic approach.

Fluency in English is required as you will interact with international customers. The role offers a competitive benefits package, including health coverage, bonuses, and opportunities for growth within the #1 BPO.