Engineering Technician (Implementation)

TCP Techlog Center Philippines; Philippines; On-site; PHP 223,000 - 379,000; Full time

Job summary

Asurion, LLC is seeking a Process Technician in the Philippines to monitor and enforce process compliance across multiple business units. The role involves setting up pilot builds, performing testing, adjusting inputs to maintain quality, and escalating issues as needed.

The ideal candidate has a technology or engineering background with 2+ years of related experience, familiarity with 7QC tools, SPC, FMEA, and OCAP, and a readiness to collaborate across shifts and teams.

Qualifications

• Technology course or engineering degree with 2+ years of experience
• Graduate in EE/ME/ECE/ChE/MSE/Physics/Electro-mechatronics
• Experience with Anodizing/PVD and process improvement
• Proficient in 7QC tools and root-cause analysis

Responsibilities

• Ensures compliance with standard procedures and practices
• Performs process setup for pilot build and ramp readiness
• Conducts testing, inspections, and monitors process parameters
• Adjusts inputs within specs to maintain product quality
• Troubleshoots issues, performs RCA, applies corrective actions (OCAP), and create lessons learned every pilot build
• Maintains documentation and generates engineering reports
• Supports training for new machines, and upgrades
• Provides updates on process status, runs, and changes
• Coordinates with equipment teams, internal customers, and suppliers
• Supports machine and Operators qualification

Skills

PDCA

7QC Tools

Why-Why

Fishbone

Root Cause Analysis

SPC

FMEA

OCAP

Quality Awareness

Education

Engineering degree or BS related fields (EE/ME/ECE/ChE/MSE)

Tools

Anodizing/PVD processes

ISO/IMS knowledge

Job description

Technician, Process JOB CODE PHL5639 JOB PROFILE NAME (Title) Technician, Process MANAGEMENT LEVEL 9 Staff DISCIPLINE Operations REPORTS TO FSLA CLASSIFICATION Exempt

The Process Technician is responsible for monitoring and ensuring process are being complied. He/She identifies when there is deviation from the norm and takes simple action to correct. Escalates to senior members when they are not able to correct the problem. The Process technician works in a variety of settings covering business units assigned (Handset, Display, Enclosure).

The Process Technician is responsible for monitoring and ensuring process are being complied. He/She identifies when there is deviation from the norm and takes simple action to correct. Escalates to senior members when they are not able to correct the problem. The Process technician works in a variety of settings covering business units assigned (Handset, Display, Enclosure).

Essential Job Skills/Duties

• Ensures compliance with standard procedures and practices
• Performs process setup for pilot build and ramp readiness
• Conducts testing, inspections, and monitors process parameters
• Adjusts inputs within specs to maintain product quality
• Troubleshoots issues, performs RCA, applies corrective actions (OCAP), and create lessons learned every pilot build
• Maintains documentation and generates engineering reports
• Supports training for new machines, and upgrades
• Provides updates on process status, runs, and changes
• Coordinates with equipment teams, internal customers, and suppliers
• Supports machine and Operators qualification

Required Technical Skills

• Creative thinking and good problem-solving skills using various tools - PDCA, 7QC Tools (Why-Why, Fishbone)
• Mathematical and statistical process control (SPC tools) – FMEA, OCAP
• Knowledge of standard (ISO, IMS etc)

Required Soft/Leadership Skills

• Clear, concise written and verbal communication
• Attention to detail under time constraints
• Collaborative approach across shifts and teams
• Ownership mindset with follow-through
• Adaptable to changing priorities and schedules

Required Education & Experience

Technology Course +2 years’ experience Engineering or BS Related courses Graduate (EE/ME/ECE/ChE/MSE/Physics/Electro-mechatronics) Anodizing/PVD - Chemical Engineering/Physics/Material Science At least 2 years’ experience in process sustainability, process improvement and/or quality control Practical application of problem-solving tools such as but not limited to 7QC tools, root cause analysis, isolation runs etc. Application of basic engineering concepts and techniques to operations

Preferred Education & Experience

Bachelor’s degree in Engineering Experience in continuous process environments Hands‑on preventive maintenance exposure

Preferred Licenses/Certifications

• Six Sigma Yellow Belt or equivalent
• Supervisory Responsibilities No direct reports May mentor new or temporary staff.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust‑based relationships and do what's right—even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.