Quality Assurance Engineer 2

Asurion; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asurion is seeking a QA Engineer 2 - Operations to ensure operational quality across releases and environments in the Philippines. You will design test plans, validate defect fixes, build automated checks, and monitor production health to protect customer experience.

Collaboration with development, product and support teams is essential to drive release readiness and continuous improvement. Qualifications include a Bachelor’s degree in Engineering and at least 4 years in manufacturing or quality

Qualifications

• Bachelor’s Degree in Engineering (preferably Chemical Engineering, Manufacturing Engineering or related field).
• Minimum of 4 years in manufacturing or quality engineering with exposure to PVD, Anodizing, coating or surface treatment.

Responsibilities

• Serve as the Quality Engineering focal point for PVD and Anodizing processes.
• Plan and coordinate new process, parts and product transfer and start up with internal customers and stakeholders.
• Review and validate critical PVD/Anodizing processes, including surface preparation, cleaning, stripping, sanding, blasting, masking, coating, color and thickness controls.
• Lead qualification and validation of new colors, recipes, materials, tooling, equipment, and process changes.
• Drive continuous improvement through advanced quality planning, root cause analysis and corrective actions.
• Coordinate containment actions and monitor quality issues across internal/external customers.

Skills

Quality Assurance

Test Planning

Automation Testing

Observability

Cross-functional Collaboration

Education

Engineering degree (Chemical/Manufacturing)

Tools

SEM-EDS

3D X-ray Imaging

CMM

Job description

QA Engineer 2 - Operations JOB CODE PHL5246 JOB PROFILE NAME (Title) QA Engineer 2 - Operations MANAGEMENT LEVEL 39 Senior Professional DISCIPLINE Quality Assurance REPORTS TO FSLA CLASSIFICATION Exempt; Pay Rate Type: Salary The QA Engineer 2 - Operations ensures operational quality across releases and environments. This role designs and executes test plans, validates defect fixes, and monitors production health to protect customer experience. The position collaborates with development, product, and support teams to streamline release readiness and drive continuous improvement. The engineer builds automated checks, maintains test data, and improves observability for rapid issue detection. Success is measured by defect leakage reduction, test coverage growth, and stable, predictable deployments. Understands the principles of parts, product and service quality evaluation and control and can relate to the organization's goal that aims to minimize the costs of reworking or waste and maximize customer satisfactions through products innovation and breakthroughs. Quality Engineer 2 – PVD/Anodizing is responsible for driving quality performance and ensuring effective quality control of PVD, Anodizing, and related surface-treatment processes. The role is key in driving the leading indicators to meet the key Quality metric. Understands the principles of parts, product and service quality evaluation and control and can relate to the organization's goal that aims to minimize the costs of reworking or waste and maximize customer satisfaction through products innovation and breakthroughs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the Quality Engineering focal point for PVD and Anodizing processes
• Plans and coordinates new process, parts and product transfer and start up with internal customers and stakeholders.
• Review and validate critical PVD/Anodizing processes, including surface preparation, cleaning, stripping, sanding, blasting, masking, coating, color, and thickness controls.
• Lead qualification and validation of new colors, recipes, materials, tooling, equipment, and process changes.
• Initiates system improvement to ensure the effective execution of the advance quality planning from parts and product review to FAI production and from process design to process validation of the new parts, product introduction models, as well as the new equipment, new line, new process, new business, and new site qualification audits.
• Improves and develop advance quality planning from parts, product review to FAI production and from process design to process validation of the new parts, product introduction models, as well as the new equipment, new line, new process, and new site qualification audits.
• Executes new process, parts, and product transfer, start up, mass production and process sustenance.
• Generates and establishes the plan on standardization and monitoring of containment actions on internal/external quality issues.
• Develop, create and review process controls such Product OCAP, Sampling Plan, FMEA, SPC, MSA, Control Plan Responsible to create and develop product and parts criteria in compliance to customer requirements.
• Drives resolution on issues affecting the product and process quality excursions through root cause analysis and corrective action.
• Coordinates the establishment of corrective action and leads the driving of cross-functional improvement process through consolidation, review, and deep dive analysis on the failure analysis result.
• Coordinates and collaborates to internal customers and stakeholders the effectiveness of the applied containment action through performance data analysis and audit results to validate the implementation and effectiveness of applied corrective actions.
• Create continual improvement plan based on validated quality performance results and effectiveness of the applied containment action for both internal and external quality goals.
• Executes quality initiatives of the internal refurbishing business by analyzing, understanding, and communicating in real time the quality performance and issues to internal and external customers for proper response, disposition, and reaction plan.
• Drives the collaboration to both internal and external customers, stakeholders, and related functions in generating containment, corrective, preventive and sustainable action plan for yield and quality improvement based on the result of failure analysis, qualification process and reliability testing.
• Initiates and leads the change management process to control and reduce or eliminate risk on process, parts, and product changes.
• Leads yellow belt level project at the minimum which drives continuous improvement to have a robust and cost-efficient process impacting quality and efficiency through innovations.

Required Education and Experience:

• Bachelor’s Degree in Engineering (preferably Chemical Engineering. Manufacturing Engineering, or another relevant Engineering discipline may also be considered.
• Minimum of 4 years of relevant manufacturing or quality engineering experience, with demonstrated exposure to PVD, Anodizing, coating, surface treatment, or related manufacturing processes
• At least 2 years of Quality Assurance or Quality Engineering experience.
• With at least Lean Six Sigma Yellow Belt certification Minimum of 2 years of experience in laboratory and reliability testing Preferably with 2 years of experience in failure analysis and metrology such as but not limited to SEM-EDS, 3D X-ray Imaging, CMM, etc.

Required Technical Skills:

• Laboratory Tester and Equipment PVD , Anodizing , Surface Preparation Process flow Color Control: Color variation, master samples and cosmetic acceptance
• Technical / Functional Competencies Continuous Improvement Quality Manufacturing Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why-Why, Fishbone) Mobile Testing, Repair and Troubleshooting is an advantage.
• Manufacturing Diagnostic Advance Mobile Communications Technology is an advantage.
• Project Management Change and Risk Management Advance Quality Planning Various Management Standards, such as, but not limited to ISO, EMS, IMS Quality Design standards, such as industry standard IPC, JEDEC, etc.
• System for Handling of Non-conforming Advance Technical Writing, Presentation and Communication Skills Basic Leadership Skills MS Office

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.