QA Technician - Operations (Failure Analysis)

Asurion; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Asurion in the Philippines seeks a QA Technician - Operations to execute qualification tests on parts and products, identify root causes, and implement corrective actions. You will contribute to reliability testing, analyze failures, and generate required reports to support continuous quality improvement.

Strong collaboration with the Quality Engineer and cross-functional teams is essential to drive containment and sustainable improvements.

Qualifications

• Engineering degree or diploma in electronics or related technical field.
• 2+ years in mobile device repair or similar manufacturing setting preferred.
• Lean or Six Sigma exposure is a plus.

Responsibilities

• Execute parts qualification and assessment per procedures.
• Perform failure analysis and generate reports within required turnaround time.
• Conduct reliability testing and measurements with diagnostics tools.
• Generate analysis and qualification reports for stakeholders.
• Support cross-functional teams to contain, correct, and prevent quality issues.

Skills

Continuous Improvement

Quality Manufacturing

Problem Solving

Mobile Testing

Repair and Troubleshooting

Manufacturing Diagnostics

Mobile Communications

Quality Standards

Non-conforming Handling

Technical Writing

Education

Engineering degree or electronics diploma

Job description

Position Overview

QA Technician - Operations

JOB CODE PHL5066

JOB PROFILE NAME (Title) QA Technician - Operations

MANAGEMENT LEVEL 9 Staff DISCIPLINE REPORTS TO FSLA CLASSIFICATION

Pay Rate Type: Salary

The Quality Technician executes the qualification test plan of parts and product to ensure its conformance and comparability to OEM. He/she performs the needed root cause identification through methodical failure analysis approach to eliminate quality excursion from incoming, in-process or external product non-conformities. This role executes both parts and product reliability test procedures.

Essential Job Skills/Duties

• Executes parts qualification and assessment procedure, process, and system requirements.
• Performs failure analysis procedure and generates report within the required turn-around time.
• Performs reliability testing, measurement and diagnostic utilizing applicable diagnostics and measurement tools and equipment.
• Generates failure analysis, parts qualification and reliability and assessment reports.
• Present the result of failure analysis and other diagnostic results within the department in support of the cross functional team in generating containment, corrective, preventive and sustainable action plan for yield and quality improvement.
• Participates in the development of product specifications, characterizations, acceptance criteria and disposition from handling of non-conformances process and new business programs.
• Maintains parts qualification database reports and lessons learning.
• Monitors the inventory of calibration and maintenance of laboratory equipment, tools, and jigs.
• Supports the Quality Engineer on the development of metrology, methodology, test plan, innovations, and failure analysis.
• Participates in the cross functional committee meetings/collaboration together with the Quality Engineer
• Initiate and /or supports projects and bright ideas which drives continuous improvement.
• Executes, contributes to, and participates in 5S activities within assigned station/area
• Adheres to Asurion Handbook and the Rules of Corrective Discipline
• Perform other duties as maybe assigned by immediate superior.

Required Technical Skills

• Continuous Improvement
• Quality Manufacturing
• Problem Solving and Decision Making - PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Mobile Communications Technology
• Quality Standards and Quality Systems
• System for Handling of Non-conforming
• Technical Writing, Presentation and Communication Skills

Required Soft/Leadership Skills

• Strong attention to detail and accuracy.
• Clear, concise written communication.
• Collaborative approach with operations.
• Time management in fast-paced environments.
• Objective decision-making under pressure.

Required Education & Experience

Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience.

Preferred Education & Experience

• Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up.
• Lean or Six Sigma exposure.

Supervisory Responsibilities

No direct reports; may train peers.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.