Production Operator-8

Asurion; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

Asurion is seeking a Quality Assurance Technician based in the Philippines to enhance the quality performance objectives across manufacturing sectors. The role involves evaluating line issues and addressing customer complaints, ensuring adherence to quality standards.

The technician will execute qualification tests, perform root cause analysis, and provide reliability assessments, all while collaborating with a cross-functional team to improve quality and yield. The focus is on continuous improvement and effective communication.

Qualifications

• Ability to execute failure analysis procedures and generate reports within the required turn-around time.
• Experience in performing reliability testing and diagnostics.
• Strong technical writing and presentation skills are essential.

Responsibilities

• Execute parts qualification and assessment procedures.
• Generate failure analysis and reliability assessment reports.
• Support Quality Engineer in test plan development and failure analysis.

Skills

Continuous Improvement

Quality Manufacturing

Problem Solving and Decision Making – PDCA

Mobile Testing

Quality Standards and Quality Systems

Tools

Measurement tools and equipment

Job description

The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address customer complaints and compliance to processes. The Quality Technician executes the qualification test plan of parts and product to ensure its conformance and comparability to OEM. He/she performs the needed root cause identification through methodical failure analysis approach to eliminate quality excursion from incoming, in-process or external product non-conformities. This role executes both parts and product reliability test procedures.

Essential Job Skills / Duties

• Executes parts qualification and assessment procedure, process, and system requirements.
• Performs failure analysis procedure and generates report within the required turn-around time.
• Performs reliability testing, measurement and diagnostic utilizing applicable diagnostics and measurement tools and equipment.
• Generates failure analysis, parts qualification and reliability and assessment reports.
• Present the result of failure analysis and other diagnostic results within the department in support of the cross functional team in generating containment, corrective, preventive and sustainable action plan for yield and quality improvement.
• Participates in the development of product specifications, characterizations, acceptance criteria and disposition from handling of non-conformances process and new business programs.
• Maintains parts qualification database reports and lessons learning.
• Monitors the inventory of calibration and maintenance of laboratory equipment, tools, and jigs.
• Supports the Quality Engineer on the development of metrology, methodology, test plan, innovations, and failure analysis.
• Participates in the cross functional committee meetings/collaboration together with the Quality Engineer.
• Initiate and/or supports projects and bright ideas which drives continuous improvement.
• Executes, contributes to, and participates in 5S activities within assigned station/area.
• Adheres to Asurion Handbook and the Rules of Corrective Discipline.
• Perform other duties as may be assigned by immediate superior.

Required Technical Skills

• Continuous Improvement
• Quality Manufacturing
• Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Mobile Communications Technology
• Quality Standards and Quality Systems
• System for Handling of Non-conforming
• Technical Writing, Presentation and Communication Skills

Required Soft/Leadership Skills

• Strong attention to detail and accuracy.
• Clear, concise written communication.
• Collaborative approach with operations.
• Time management in fast-paced environments.
• Objective decision-making under pressure.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.