Test & Equipment Technician

TCP Techlog Center Philippines; Philippines; Presencial; PHP 357.000 - 580.000; Tempo integral

Resumo da vaga

Asurion Philippines seeks a technically skilled frontline test and equipment-support technician to detect, troubleshoot, repair, and verify simple-to-moderate equipment issues while maintaining safety, quality, and uptime. Responsibilities include equipment setup, preventive maintenance, calibration support, and documentation.

You will escalate complex problems to B3 or Engineering with clear evidence, and use AI-assisted troubleshooting tools and digital workflows to drive reliability

Qualificações

• Technical/Vocational diploma or Associate degree in a related technical discipline.
• 1–3 years of frontline test or maintenance experience.
• Ability to work independently within defined procedures.

Responsabilidades

• Detect and troubleshoot routine equipment issues and verify safe operation.
• Perform PM, calibration support, and equipment checks.
• Escalate complex problems with documented evidence to engineering.
• Maintain downtime data and support RCA activities.

Conhecimentos

Electrical fundamentals

Mechanical fundamentals

Troubleshooting

Safety compliance

Formação

Technical/Vocational diploma or Associate degree in Electronics, Electrical, Mechanical, Mechatronics, Industrial Technology, Computer Technology, or related technical discipline

Descrição da vaga

Independently execute frontline test and equipment support to detect, contain, troubleshoot, repair, and verify simple-to-moderate equipment issues while maintaining safety, quality, equipment availability, and disciplined escalation to B3 or Engineering. Execute equipment setup, operation, inspection, preventive maintenance, calibration support, and frontline technical response in accordance with approved standards. Detect and contain equipment alarms, failures, test abnormalities, and out-of-specification conditions using defined OCAP and escalation criteria. Troubleshoot and resolve simple-to-moderate mechanical, electrical, test, or equipment issues using instrumentation, manuals, data, and established methods. Verify equipment recovery, test performance, and safe operating condition following repair, adjustment, maintenance, or containment. Perform and document PM, calibration support, equipment checks, repairs, spare-parts replacement, and maintenance history. Support equipment qualification, buy-off, engineering trials, installations, and controlled changes under Engineering direction. Collect and review downtime, failure, alarm, and maintenance data to support RCA, reliability, OEE, MTBF, and improvement activities. Execute approved corrective actions and support updates to OCAP, troubleshooting guides, PM standards, and technical documentation. Use equipment-health dashboards, automated workflows, digital knowledge systems, and approved AI-assisted troubleshooting resources. Escalate recurring, complex, systemic, or specification-changing issues to B3/P2 with clear evidence and troubleshooting history.

Qualifications

• Technical/Vocational diploma or Associate degree in Electronics, Electrical, Mechanical, Mechatronics, Industrial Technology, Computer Technology, or a related technical discipline.
• Relevant equipment or technical certifications are preferred.

Experience

• Typically 1–3 years of relevant test, equipment, maintenance, automation, or manufacturing technical-support experience.
• Demonstrated ability to independently resolve routine and simple-to-moderate equipment issues.

Core and Leadership

• Strong safety, quality, compliance, and standards discipline
• Independent execution within defined procedures
• Structured troubleshooting and fact-based problem solving
• Ownership from containment through verification
• Effective shift communication and technical handover
• Team collaboration and basic coaching of less-experienced technicians
• Continuous-improvement and recurrence-prevention mindset
• Working knowledge of digital workflows and approved AI tools

Functional

• Detect → Contain → Troubleshoot → Verify → Escalate by Complexity → Prevent Recurrence
• Frontline equipment recovery and technical execution
• PM/calibration compliance and maintenance documentation
• Basic RCA/7QC and corrective-action support
• Equipment availability, downtime, OEE/MTBF awareness
• Lean/CI and reliability improvement support

Technical

• Mechanical/electrical fundamentals - Proficient
• Equipment setup/operation - Proficient
• PM methodology/execution - Proficient
• Calibration/metrology - Working Knowledge
• Test/RF/instrumentation - Working Knowledge, where applicable
• Troubleshooting/repair - Proficient
• Equipment qualification/buy-off - Working Knowledge
• Equipment FMEA/standards/OCAP - Working Knowledge
• Reliability/OEE/MTBF - Awareness/Working Knowledge
• Equipment health analytics and AI-assisted troubleshooting - Working Knowledge

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

• Customer First: We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team: We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent: We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity: We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.