End-User IT Support Specialist — Remote & On-Site

Strategic Networks, Inc.

Bulacan

On-site

PHP 260,000 - 420,000

Full time

3 days ago

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Job summary

Strategic Networks, Inc. in the Philippines is seeking an IT support specialist to provide incident and request management for end-user devices including desktops, laptops, monitors, VPNs, printers, and scanners.

You will resolve hardware and software issues across Windows and non-Windows environments, perform on-site repairs for remote users, and ensure timely ticket updates and adherence to SLAs. The role also involves analyzing requests, proposing process improvements, and monitoring IT

Responsibilities

Provide incident and request management support for end-user devices (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
Experience in Windows & non-Windows Operating environments.
Recommend and apply solutions, including on-site repair for remote users.
Provide support to end users relating to hardware and software, LAN components and peripherals.
Determine and execute system reconfiguration needs.
Establish end user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote access tools.
Provide status update to the ticketing tools in a timely manner.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.