End-User IT Support Specialist — Manila

GamblingCareers.com; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

Datacentric in Manila seeks a hands-on IT Support Specialist to provide daily end-user support, troubleshoot hardware and software, and maintain workstations across the office. You will install and configure software, manage user accounts in Active Directory, handle tickets in Jira and ServiceNow, and collaborate with global IT teams to keep systems secure and available.

The role requires clear communication, ownership of issues, and the ability to work with Windows 10, Office 365, Azure, and

Qualifications

• Experience providing daily IT support and resolving end-user issues.
• Strong troubleshooting skills across hardware and software.
• Clear communication and ownership of issues, with professional follow-up.

Responsibilities

• Provide daily IT support for Manila-based employees and resolve technical issues quickly.
• Maintain and troubleshoot end-user workstations and devices.
• Install, reset OS, deploy applications, and configure software across departments.
• Manage tickets in Jira and ServiceNow for local and global tasks.
• Administer user accounts in Active Directory and RTS systems; manage access.

Skills

IT support

Troubleshooting

Communication

Tools

Active Directory

Jira

ServiceNow

Windows 10

Office 365

Azure

Intune

Job description

Datacentric in Manila seeks a hands-on IT Support Specialist to provide daily end-user support, troubleshoot hardware and software, and maintain workstations across the office. You will install and configure software, manage user accounts in Active Directory, handle tickets in Jira and ServiceNow, and collaborate with global IT teams to keep systems secure and available.

The role requires clear communication, ownership of issues, and the ability to work with Windows 10, Office 365, Azure, and