Onsite IT Support Specialist - Windows & Endpoints

NTT Philippines Solutions Inc.; Tanauan; On-site; PHP 240,000 - 420,000; Full time

Job summary

NTT Philippines Solutions Inc. is seeking an Onsite IT Support professional in the Philippines who will handle tickets, install and upgrade operating systems and devices, and coordinate with vendors and client IT teams to restore services promptly.

The role requires a Bachelor's degree in a related field and at least 2 years of on-site IT support experience, with strong knowledge of Windows, Microsoft 365, and basic networking.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or a related technical field.
• At least 2 years of relevant IT technical support or on-site IT operations experience.
• Knowledgeable in installation, configuration, maintenance, and troubleshooting of laptops, desktops, printers and related IT peripherals.
• Familiar with Windows operating systems, Microsoft 365 applications, and basic software troubleshooting.
• Basic networking knowledge and familiarity with ITSM processes, incident management, ticket documentation, and SLA compliance.

Responsibilities

• Provide onsite technical support for assigned service requests and tickets with SLA/OLA adherence.
• Install, test, configure, and upgrade operating systems, applications, and IT equipment.
• Coordinate with vendors and client IT teams to troubleshoot devices and restore services promptly.
• Maintain complete ticket documentation including troubleshooting steps, evidence, and resolutions.
• Escalate advanced issues to the appropriate client IT team or SME when needed.

Skills

ITSM processes

ServiceNow

Microsoft 365

Windows troubleshooting

Networking basics

Education

Bachelor's degree in IT/CS/CE

Tools

ServiceNow

Endpoint Central

Microsoft Intune

Job description

NTT Philippines Solutions Inc. is seeking an Onsite IT Support professional in the Philippines who will handle tickets, install and upgrade operating systems and devices, and coordinate with vendors and client IT teams to restore services promptly.

The role requires a Bachelor's degree in a related field and at least 2 years of on-site IT support experience, with strong knowledge of Windows, Microsoft 365, and basic networking.