IT Support & Systems Administrator

Magic Payment Inc.; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Magic Payment Inc. in Manila is seeking an experienced IT Support Specialist to provide first-level hardware, software, network, and account assistance to employees.

You will troubleshoot desktops, laptops, printers, and peripherals, install OS updates, escalate complex issues, and support backups, security patches, and policy adherence in a fast-paced environment. Qualifications include a Bachelor’s in IT/CS/CE or equivalent, 3–5 years in IT support or admin, strong Windows/macOS skills, basic

Qualifications

• Bachelor’s degree in IT/CS/CE or related field.
• 3–5 years in IT support or help desk, or system administration.

Responsibilities

• Provide first-level support to employees for hardware, software, network, and account-related issues, in person, by phone, email, or ticketing system.
• Troubleshoot and resolve problems with desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and update operating systems, applications, and security patches.
• Escalate complex issues to senior IT staff or vendors and follow up until resolved.

Skills

Windows troubleshooting

macOS troubleshooting

Linux basics

Networking fundamentals

Excel reporting

Documentation habits

Communication skills

Customer service

Problem-solving

Education

Bachelor's degree in IT/CS/CE or related field

Tools

Microsoft 365

Google Workspace

Active Directory

Job description

Magic Payment Inc. in Manila is seeking an experienced IT Support Specialist to provide first-level hardware, software, network, and account assistance to employees.

You will troubleshoot desktops, laptops, printers, and peripherals, install OS updates, escalate complex issues, and support backups, security patches, and policy adherence in a fast-paced environment. Qualifications include a Bachelor’s in IT/CS/CE or equivalent, 3–5 years in IT support or admin, strong Windows/macOS skills, basic