Remote IT Support & Lifecycle Specialist

Satellite Office; Eastern Manila District; On-site; PHP 268,000 - 446,000; Full time

Job summary

Satellite Office in Manila seeks an IT Help Desk Specialist to serve as the first point of contact for internal staff and manage the ticket lifecycle from logging to resolution.

You will provide remote support for software (MS 365/Google Workspace), OS, VPN, and hardware, while handling onboarding/offboarding, security monitoring, monthly audits, and documentation. Strong communication and AD/MDM experience are required.

Qualifications

• 2–3+ years of IT support / help desk experience.
• Experience supporting users in a remote or hybrid environment.
• Experience with onboarding/offboarding lifecycle.

Responsibilities

• Handle the full help desk queue from logging to resolution.
• Provide remote support for software, OS, VPN, Wi‑Fi, and hardware.
• Execute onboarding and offboarding processes for users.
• Monitor security logs and assist with MFA and patch management.
• Conduct monthly audits and maintain IT asset inventory.
• Create and update user-facing guides and internal IT docs.

Skills

Help desk ticketing

Windows & macOS

MS365 / Google Workspace admin

Identity Management / Active Directory

Security tools / MFA

Networking / VPN & Wi-Fi

MDM (Intune/Autopilot)

Remote communication

Tools

Confluence

Job description

Satellite Office in Manila seeks an IT Help Desk Specialist to serve as the first point of contact for internal staff and manage the ticket lifecycle from logging to resolution.

You will provide remote support for software (MS 365/Google Workspace), OS, VPN, and hardware, while handling onboarding/offboarding, security monitoring, monthly audits, and documentation. Strong communication and AD/MDM experience are required.