Employee Relations Officer

SUMO Services Corporation; Philippines; On-site; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Health insurance

Job summary

SUMO Services Corporation in the Philippines seeks a proactive Relations Management and Operations Coordinator to support the Head of Client Success and the Relations Officer. You will act as primary contact for routine client and employee inquiries and help drive service excellence.

You will coordinate onboarding/offboarding, payroll, timekeeping, contracts, and project documentation, monitor performance, track milestones, and prepare operational updates to inform management decisions.

Qualifications

Responsibilities

• Work closely with the Head of Client Success and Relations Officer to identify business needs and develop solutions that support organizational goals.
• Serve as the primary contact for routine client and employee inquiries, and operational concerns.
• Conduct scheduled employee performance check-ins.
• Monitor employee performance, attendance, and engagement, and address concerns proactively.
• Respond to client requests within service timelines and elevate issues when necessary.
• Coordinate with internal teams to ensure timely resolution of client concerns.
• Coordinate onboarding, offboarding, contract renewals, payroll, timekeeping, and incentive processes.
• Ensure timely completion of operational tasks and compliance with company procedures.
• Support the planning, execution, and documentation of Employee Relations and Client Relations projects.
• Track project milestones and coordinate with stakeholders to meet deadlines.
• Prepare operational updates and reports for assigned accounts.
• Monitor team health, risks, client concerns, and capacity to support management reporting.
• Identify process improvements and operational risks.
• Recommend and support initiatives that enhance efficiency and service delivery.

Job description

Relations Management:

• Work closely with the Head of Client Success and Relations Officer to identify business needs and develop solutions that support organizational goals.
  

• Serve as the primary contact for routine client and employee inquiries, and operational concerns.
  

• Conduct scheduled employee performance check-ins.
  

• Monitor employee performance, attendance, and engagement, and address concerns proactively.
  

• Respond to client requests within service timelines and elevate issues when necessary.
  

• Coordinate with internal teams to ensure timely resolution of client concerns.

Operations & Project Coordination:

• Coordinate onboarding, offboarding, contract renewals, payroll, timekeeping, and incentive processes.
  

• Ensure timely completion of operational tasks and compliance with company procedures.
  

• Support the planning, execution, and documentation of Employee Relations and Client Relations projects.
  

• Track project milestones and coordinate with stakeholders to meet deadlines.

Reporting & Continuous Improvement:

• Prepare operational updates and reports for assigned accounts.
  

• Monitor team health, risks, client concerns, and capacity to support management reporting.
  

• Identify process improvements and operational risks.
  

• Recommend and support initiatives that enhance efficiency and service delivery.