Employee Relations Officer

Philippine Red Cross; Mandaluyong; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

GSIS

PhilHealth

Pag-IBIG

Paid leave credits

Mission-driven organization

Job summary

Philippine Red Cross is seeking an Employee Relations Officer to provide administrative and operational support in handling employee relations matters, including complaints and misconduct cases, in compliance with the Labor Code of the Philippines.

The role includes documentation, hearings, policy implementation, and initiatives to strengthen employee relations across the organization.

Qualifications

• Bachelor’s degree in HR, Psychology, or related field.
• 2–3 years of relevant work experience.
• Knowledge of labor relations and employment standards is an advantage.
• Computer literate with good written and verbal communication skills.

Responsibilities

• Handle employee complaints, misconduct cases, and conflict resolution.
• Support administrative hearings and case conferences (e.g., SENA-DOLE).
• Receive, process, and document incident reports and ER cases.
• Assist in drafting ER documents (NTE, NOR, RTWO) and memoranda.
• Maintain and archive ER records and case files.
• Support implementation and monitoring of HR policies and regulations.
• Promote awareness and compliance with policies and code of conduct.
• Perform clerical tasks such as checking clearances, encoding exit interviews, and verifying cases for loans.
• Coordinate with HR Officers, management, and internal stakeholders.

Skills

Communication skills

Organizational skills

Problem solving

Team collaboration

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Psychology

Tools

Microsoft Office

HRIS

Job description

Job Description

Employee Relations Officer provides administrative and operational support in handling employee relations matters, including complaints, misconduct cases, and dispute resolution, in compliance with the Labor Code of the Philippines. The role supports documentation, administrative hearings, policy implementation, and employee relations initiatives.

Key Responsibilities

• Handle employee complaints, misconduct cases, and conflict resolution
• Support administrative case hearings and case conferences (e.g., SENA-DOLE)
• Receive, process, and document incident reports and employee relations cases
• Assist in drafting ER documents such as NTE, NOR, RTWO, and related memoranda
• Maintain and archive employee relations records and case files
• Support implementation and monitoring of HR policies, rules, and regulations
• Promote employee awareness and compliance with company policies and code of conduct
• Perform clerical tasks such as checking employee clearances, encoding exit interviews, and verifying administrative cases for loan applications
• Coordinate with HR Officers, management, and other internal stakeholders as needed

Qualifications

• Bachelor’s degree in Human Resources, Psychology, or related field
• At least 2-3 years of relevant work experience
• Knowledge of labor relations and employment standards is an advantage
• Computer literate
• Strong written and verbal communication skills

• Detail-oriented and organized
• Able to handle multiple tasks and work under minimal supervision
• Collaborative, flexible, and willing to render support during critical periods or outside regular office hours

Benefits

• Government-mandated benefits (GSIS, PhilHealth, Pag-IBIG)
• Paid leave credits (vacation and sick leave)

• Opportunity to work in a mission-driven organization with meaningful social impact

Work Environment

• Office-based with possible fieldwork as required