Employee and Labor Relations Officer

The Queen City Food Chain, Inc. (Dunkin Donuts-Cebu); Mandaluyong; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

The Queen City Food Chain, Inc. (Dunkin Donuts-Cebu) seeks an experienced Employee/Labor Relations professional to foster a constructive relationship between management and staff. You will guide investigations, advise on labor laws, and coordinate with unions.

The role requires a deep understanding of CBAs, dispute resolution, and policy interpretation, plus strong communication and negotiation skills to support a fair and compliant workplace.

Qualifications

• Thorough understanding of labor laws, collective bargaining, and dispute resolution processes.
• Strong experience in Collective Bargaining Agreement (CBA) administration and implementation, including interpretation and grievance handling.
• Proven experience in union management and labor-management relations.
• Excellent verbal and written communication, negotiation and mediation abilities.
• Analytical and problem-solving skills for navigating complex situations.

Responsibilities

• Developing and implementing strategies to foster a positive and collaborative work environment between management and employees
• Advising on the interpretation and application of labor laws, collective bargaining agreements, and company policies
• Investigating and resolving employee grievances and disputes in a timely and impartial manner
• Negotiating and administering collective bargaining agreements with union representatives
• Providing training and guidance to managers on best practices in employee relations
• Monitoring industry trends and changes in labor legislation to ensure the company's compliance
• Collaborating with the HR team to develop and implement employee engagement initiatives
• Representing the company in labor-related administrative proceedings and legal proceedings, if necessary

Skills

Labor relations

CBA administration

Negotiation

Communication

HRIS proficiency

MS Office

Education

Bachelor's degree in Industrial Relations, Human Resources, or related field

Tools

HRIS software

Microsoft Office

Job description

Job Description

• Developing and implementing strategies to foster a positive and collaborative work environment between management and employees
• Advising on the interpretation and application of labor laws, collective bargaining agreements, and company policies
• Investigating and resolving employee grievances and disputes in a timely and impartial manner
• Negotiating and administering collective bargaining agreements with union representatives
• Providing training and guidance to managers on best practices in employee relations
• Monitoring industry trends and changes in labor legislation to ensure the company's compliance
• Collaborating with the HR team to develop and implement employee engagement initiatives
• Representing the company in labor-related administrative proceedings and legal proceedings, if necessary

• Bachelor's degree in Industrial Relations, Human Resources, or a related field
• Minimum 3 years of experience in employee relations or labor relations, preferably in the food and beverage industry
• Thorough understanding of labor laws, collective bargaining, and dispute resolution processes
• Strong experience in Collective Bargaining Agreement (CBA) administration and implementation, including interpretation, compliance, and grievance handling.
• Proven experience in union management and labor-management relations, including coordinating and negotiating with union representatives.
• Excellent verbal and written communication skills, with the ability to effectively negotiate and mediate
• Strong analytical and problem-solving skills, with the ability to navigate complex situations
• Demonstrated ability to build and maintain positive relationships with employees and union representatives
• Proficient in Microsoft Office suite and HR/HRIS software