Employee and Labor Relations Officer

Dunkin; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Dunkin Philippines is seeking an experienced Employee Relations Manager to lead efforts in fostering a constructive work environment between management and staff. You will advise on labor laws, CBAs, and company policies, and resolve grievances with fairness.

The role involves negotiating CBAs with union representatives, training managers in ER practices, monitoring legislation, and collaborating with HR on engagement initiatives, while representing Dunkin in relevant proceedings if needed.

Qualifications

• Bachelor's degree in Industrial Relations, Human Resources, or related field.
• Minimum 3 years of experience in employee relations or labor relations.
• Thorough understanding of labor laws, collective bargaining, and dispute resolution processes.
• Strong experience in Collective Bargaining Agreement (CBA) administration and implementation.
• Proven experience in union management and labor-management relations.
• Excellent verbal and written communication skills, with the ability to effectively negotiate and mediate.
• Strong analytical and problem-solving skills, with the ability to navigate complex situations.
• Demonstrated ability to build and maintain positive relationships with employees and union representatives.

Responsibilities

• Developing and implementing strategies to foster a positive and collaborative work environment between management and employees
• Advising on the interpretation and application of labor laws, collective bargaining agreements, and company policies
• Investigating and resolving employee grievances and disputes in a timely and impartial manner
• Negotiating and administering collective bargaining agreements with union representatives
• Providing training and guidance to managers on best practices in employee relations
• Monitoring industry trends and changes in labor legislation to ensure the company's compliance
• Collaborating with the HR team to develop and implement employee engagement initiatives
• Representing the company in labor-related administrative proceedings and legal proceedings, if necessary

Skills

Strong communication

Analytical thinking

Negotiation

HRIS proficiency

Education

Bachelor's degree in Industrial Relations

Tools

Microsoft Office

HRIS software

Job description

Developing and implementing strategies to foster a positive and collaborative work environment between management and employees

Advising on the interpretation and application of labor laws, collective bargaining agreements, and company policies

Investigating and resolving employee grievances and disputes in a timely and impartial manner

Negotiating and administering collective bargaining agreements with union representatives

Providing training and guidance to managers on best practices in employee relations

Monitoring industry trends and changes in labor legislation to ensure the company's compliance

Collaborating with the HR team to develop and implement employee engagement initiatives

Representing the company in labor-related administrative proceedings and legal proceedings, if necessary

Qualifications

Bachelor's degree in Industrial Relations, Human Resources, or a related field

Minimum 3 years of experience in employee relations or labor relations, preferably in the food and beverage industry

Thorough understanding of labor laws, collective bargaining, and dispute resolution processes

Strong experience in Collective Bargaining Agreement (CBA) administration and implementation, including interpretation, compliance, and grievance handling.

Proven experience in union management and labor-management relations, including coordinating and negotiating with union representatives.

Excellent verbal and written communication skills, with the ability to effectively negotiate and mediate

Strong analytical and problem-solving skills, with the ability to navigate complex situations

Demonstrated ability to build and maintain positive relationships with employees and union representatives

Proficient in Microsoft Office suite and HR/HRIS software