Customer Support Specialist — Empathetic Problem Solver

PAN ASIA HR CONSULTING PH INC.; Taguig; Híbrido; PHP 279.000 - 391.000; Jornada completa

Descripción de la vacante

PAN ASIA HR CONSULTING PH INC. is seeking a results-driven Customer Service Representative to join its Manila team. You will handle customer inquiries, resolve issues, and maintain accurate records while delivering excellent service.

Ideal candidates have 1–2 years in customer service, strong English communication, and the ability to work shifting schedules, weekends, and holidays. KPI focus includes AHT, Quality, and CSAT to ensure high customer satisfaction.

Formación

• At least 2 years completed college / Diploma or equivalent.
• 1–2+ years Customer Service / Call Center experience.
• Strong verbal and written English communication.
• Excellent customer handling, active listening, and empathy.
• Experienced in handling inquiries, complaints, and issue resolution.
• Good problem-solving and decision-making skills.
• Proficient in computer systems and customer service tools.
• Accurate in processing transactions and maintaining customer records.
• Able to work under pressure and meet KPIs – AHT, Quality, CSAT.
• Willing to work shifting schedules, weekends, and holidays.
• Strong teamwork, adaptability, and customer-focused mindset.

Conocimientos

English communication

Customer handling

Active listening

Empathy

Inquiries/Complaints

Problem solving

Record keeping

Transaction processing

Pressure management

Teamwork & adaptability

Shift flexibility

Educación

2 years college / Diploma

1–2+ years CS/Call Center experience

Descripción del empleo

PAN ASIA HR CONSULTING PH INC. is seeking a results-driven Customer Service Representative to join its Manila team. You will handle customer inquiries, resolve issues, and maintain accurate records while delivering excellent service.

Ideal candidates have 1–2 years in customer service, strong English communication, and the ability to work shifting schedules, weekends, and holidays. KPI focus includes AHT, Quality, and CSAT to ensure high customer satisfaction.