Management Trainee

XMC BPO Manila; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company in Metro Manila is seeking candidates for an operational support role focused on managing team performance and service delivery. Responsibilities include monitoring KPIs, participating in training programs, and supporting recruitment efforts. The ideal candidate will have a Bachelor's degree and strong communication skills, especially in English. Opportunities for professional growth and development are also provided in this entry-level position.

Qualifications

• Bachelor’s degree in a relevant field.
• Entry-level exposure in BPO, customer service, or corporate settings.
• English proficiency is critical for BPO.

Responsibilities

• Assist in managing daily team performance and service delivery.
• Monitor KPIs like call handling time and customer satisfaction.
• Prepare reports and presentations for management review.
• Participate in structured training programs.
• Support recruitment, onboarding, and coaching of new employees.
• Handle escalated customer concerns under supervision.

Skills

Strong communication (English proficiency)

Analytical and problem-solving ability

Leadership potential

Adaptability

Proficiency in MS Office and reporting tools

Education

Bachelor’s degree in Business, Management, HR, Finance, or related field

Job description

Key Responsibilities

• Operational Support
• Assist in managing daily team performance and service delivery.
• Monitor KPIs such as call handling time, customer satisfaction, and productivity.
• Prepare reports and presentations for management review.
• Training & Development
• Participate in structured training programs covering leadership, communication, and technical skills.
• Shadow managers to learn decision-making and problem-solving approaches.
• People Management
• Support recruitment, onboarding, and coaching of new employees.
• Provide feedback and assist in performance evaluations.
• Client & Stakeholder Interaction
• Handle escalated customer concerns under supervision.
• Coordinate with cross-functional teams to ensure smooth operations.
• Process Improvement
• Identify inefficiencies and propose solutions.
• Contribute to projects that enhance workflow and customer experience

Qualifications

Education: Bachelor’s degree in Business, Management, HR, Finance, or related field.

Preferred Experience: Entry-level exposure in BPO, customer service, or corporate settings.

Skills:

• Strong communication (English proficiency is critical in BPO).
• Analytical and problem-solving ability.
• Leadership potential and adaptability.
• Proficiency in MS Office and reporting tools.