Email & Ticket Support Specialist (Non-Voice)

INTELEGENCIA BPO LLC CORP.; Antipolo; On-site; PHP 190,000 - 279,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. is seeking detail-oriented Customer Service Specialists to support Australian eCommerce operations via email and ticketing systems from the Antipolo onsite office.

You will handle inquiries about orders, refunds, and after-sales issues, coordinating with stores and suppliers to resolve problems. This strictly non-voice role emphasizes written communication, organization, and problem-solving.

Qualifications

• Excellent written English communication and professional email etiquette.
• Strong attention to detail when creating, updating, and documenting service tickets.
• Good organizational and time-management skills to manage multiple requests.
• Basic computer skills and ability to navigate different systems.
• Ability to follow SOPs and established procedures.
• Customer-focused mindset with problem-solving ability.
• Clear and professional written communication of customer concerns.

Responsibilities

• Respond to customer inquiries and concerns through email and ticketing systems.
• Create, update, manage, and monitor customer service tickets accurately.
• Assist with orders, deliveries, cancellations, refunds, and after-sales inquiries.
• Coordinate with internal departments, stores, and suppliers via email and tickets to resolve issues.
• Maintain accurate records of interactions, actions taken, and case updates.
• Monitor pending requests and follow up to ensure timely resolution.
• Identify issues requiring escalation per SOPs.
• Ensure inquiries are handled professionally within required turnaround times.
• Meet quality, productivity, and performance standards.

Skills

Excellent written English

Attention to detail

Organizational skills

Time-management

Basic computer skills

Follows SOPs

Customer-focused

Proactive attitude

Tools

CRM platforms

Ticketing systems

Job description

INTELEGENCIA BPO LLC CORP. is seeking detail-oriented Customer Service Specialists to support Australian eCommerce operations via email and ticketing systems from the Antipolo onsite office.

You will handle inquiries about orders, refunds, and after-sales issues, coordinating with stores and suppliers to resolve problems. This strictly non-voice role emphasizes written communication, organization, and problem-solving.