Chat Support Specialist (Project-based)

INTELEGENCIA BPO LLC CORP.; Antipolo; On-site; PHP 203,000 - 243,000; Part time

Job summary

INTELEGENCIA BPO LLC CORP. in Antipolo, Rizal, Philippines, is seeking a Customer Service Specialist for Australian e-commerce operations. This non-voice, email-and-ticketing role requires precise written English and professional email etiquette.

You will handle inquiries, manage tickets, coordinate orders with stores and suppliers, and ensure timely resolutions. The position is onsite, day shift, for a 3-month contract starting November 16, 2026, with a PHP 20,000 monthly salary.

Qualifications

• Excellent written English communication skills.
• Strong professional email writing and business correspondence skills.
• Good attention to detail when creating, updating, and documenting support tickets.
• Strong organizational and time-management skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to follow established procedures and standard workflows.
• Customer-focused mindset with strong problem-solving skills.
• Ability to manage multiple cases and meet deadlines.
• Willingness to work onsite on a day-shift schedule.

Responsibilities

• Manage and respond to customer inquiries through email.
• Create, update, monitor, and maintain customer service tickets.
• Handle customer concerns related to order status, delivery, fulfillment, cancellations, refunds, and after-sales support.
• Coordinate with internal teams, stores, and suppliers to resolve customer issues.
• Document customer interactions, actions taken, and case updates accurately.
• Monitor pending tickets and follow up on outstanding concerns to ensure timely resolution.
• Escalate complex or unresolved issues according to established Standard Operating Procedures (SOPs).
• Maintain professional and consistent written communication with customers and internal stakeholders.
• Meet established service quality, accuracy, and productivity standards.
• Follow company policies, workflows, and documentation guidelines.

Skills

Excellent written English

Professional email writing

Attention to detail

Organizational skills

Time management

Basic computer skills

Procedural follow-through

Customer-focused mindset

Multitasking

Deadline orientation

Tools

CRM platforms

Ticketing systems

Job description

We are looking for detail-oriented and customer-focused Customer Service Specialists to support Australian e-commerce operations through email correspondence and ticketing systems.

In this role, you will handle customer inquiries, manage support tickets, coordinate order-related concerns, and ensure timely and accurate case resolution. This is a non-voice back-office position that requires strong written English communication skills, professional email etiquette, and excellent attention to detail.

Please note: All customer interactions are handled through email and ticketing systems only. This role does not involve phone calls, live chat, or other real-time customer interactions.

Key Responsibilities

• Manage and respond to customer inquiries through email.

• Create, update, monitor, and maintain customer service tickets.

• Handle customer concerns related to order status, delivery, fulfillment, cancellations, refunds, and after-sales support.

• Coordinate with internal teams, stores, and suppliers to resolve customer issues.

• Document customer interactions, actions taken, and case updates accurately.

• Monitor pending tickets and follow up on outstanding concerns to ensure timely resolution.

• Escalate complex or unresolved issues according to established Standard Operating Procedures (SOPs).

• Maintain professional and consistent written communication with customers and internal stakeholders.

• Meet established service quality, accuracy, and productivity standards.

• Follow company policies, workflows, and documentation guidelines.

Qualifications and Requirements

• Excellent written English communication skills.

• Strong professional email writing and business correspondence skills.

• Good attention to detail when creating, updating, and documenting support tickets.

• Strong organizational and time-management skills.

• Basic computer proficiency and ability to navigate multiple systems.

• Ability to follow established procedures and standard workflows.

• Customer-focused mindset with strong problem-solving skills.

• Ability to manage multiple cases and meet deadlines.

• Willingness to work onsite on a day-shift schedule.

Preferred Qualifications

• Experience in customer service, retail, e-commerce, or BPO back-office operations.

• Familiarity with CRM platforms or ticketing systems.

• Experience handling order inquiries, returns, refunds, and delivery concerns.

• Knowledge of Australian retail customer service processes and workflows.

Employment Details

• Position: Customer Service Specialist

• Number of Vacancies: 5

• Employment Type: Short-Term Contract

• Contract Duration: 3 Months

• Salary Package: PHP 20,000 per month

• Projected Start Date: November 16, 2026

• Work Schedule: Day Shift, 7:00 AM – 4:00 PM

• Work Arrangement: Onsite

• Work Location: OTC, Antipolo

• Department: Customer Service

• Holiday Schedule: Philippine Holidays

• Communication Channels: Email and ticketing systems only