Hybrid Customer Service Specialist (AU/US/NZ Retail) - 3 Months

EnableSME, Inc.; Eastern Manila District; Híbrido; PHP 279.000 - 446.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health and life insurance starting Day

Leave credits

Career advancement

Laptop provided

Office in Pasig

Profit-sharing (5 years)

In-house L&D programs

Descripción de la vacante

enablesGROUP in Ortigas, Pasig, PH, seeks a Customer Service Specialist for a 3-month contract. You will handle orders and inquiries across voice, chat, and email for fashion eCommerce customers in AU, US, and NZ, delivering accurate information with empathy and speed.

You will log interactions, strive for first contact resolution, and collaborate with internal teams in a fast-paced, shifting schedule. Hybrid work with Day 1 benefits and paid leave are highlighted in the posting.

Formación

• 2-3 years’ BPO experience on end-to-end customer service enquiries (Blended: Chat, Email, Voice)
• 1-2 years’ work experience with AU/US/NZ Retail campaign is preferred.
• Experience in managing multiple chat sessions at the same time (minimum of 4 concurrencies).
• Experience in providing voice and email support required.
• Ability to communicate effectively, verbally and in writing.

Responsabilidades

• Handle customer enquiries via voice, chat, and email.
• Assist customers with order enquiries, product information, order status, and related concerns.
• Provide excellent customer service and aim for first contact resolution.
• Research and resolve customer issues accurately and in a timely manner.
• Log calls, chats, emails, and customer information in the system.
• Follow up on open cases, tickets, chats, and emails when needed.
• Explain products, services, and company information clearly.
• Process orders accurately and efficiently.
• Build positive relationships with customers, peers, and management.
• Maintain professionalism, empathy, and strong communication skills.

Conocimientos

BPO experience

Multitasking

Customer service

Communication skills

Herramientas

Zendesk

Descripción del empleo

enablesGROUP in Ortigas, Pasig, PH, seeks a Customer Service Specialist for a 3-month contract. You will handle orders and inquiries across voice, chat, and email for fashion eCommerce customers in AU, US, and NZ, delivering accurate information with empathy and speed.

You will log interactions, strive for first contact resolution, and collaborate with internal teams in a fast-paced, shifting schedule. Hybrid work with Day 1 benefits and paid leave are highlighted in the posting.