Email Support Specialist — Makati

Open Access BPO; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Open Access BPO in Makati is seeking an Email Support Representative to be the first point of contact for customers, helping them resolve issues quickly for a financial management firm.

The role requires at least 2 years of online customer support experience, strong written and verbal English, and proficiency with Zendesk or similar email/chat tools. You will collaborate with a team to meet client targets and deliver a positive user experience.

Qualifications

• At least 2 years of experience in customer support for an online product.
• Excellent written and spoken English communication.
• Proven ability to navigate apps on mobile and desktop platforms.

Responsibilities

• Answer customer questions via email and help resolve issues promptly.
• Continuously improve the quality of customer interactions.
• Collaborate with teammates to meet client targets.
• Perform other tasks as required by the client.

Skills

Customer support experience

English communication

Analytical thinking

Tools

Zendesk

Job description

Open Access BPO in Makati is seeking an Email Support Representative to be the first point of contact for customers, helping them resolve issues quickly for a financial management firm.

The role requires at least 2 years of online customer support experience, strong written and verbal English, and proficiency with Zendesk or similar email/chat tools. You will collaborate with a team to meet client targets and deliver a positive user experience.