Entry-Level Customer Support Specialist — Email & Phone

Keyworth Prime Inc.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading outsourcing company in Makati is looking for a Customer Service Representative to handle customer inquiries and maintain relations. This entry-level, full-time role involves responding to customer queries via email and phone, providing feedback to management, and preparing reports. Ideal candidates should be proactive and able to provide excellent customer service. Join our team to increase your career opportunities in the call center industry.

Responsibilities

• Handle and reply to customer inquiries through email, phone, and live clients.
• Maintain customer relations.
• Provide feedback to Supervisor/Head on customers needs/feedback.
• Prepare and generate reports relating to customer queries.
• Research customer queries/concerns in the systems.
• Perform other tasks assigned by the Supervisor/Head of Department.

Job description

A leading outsourcing company in Makati is looking for a Customer Service Representative to handle customer inquiries and maintain relations. This entry-level, full-time role involves responding to customer queries via email and phone, providing feedback to management, and preparing reports. Ideal candidates should be proactive and able to provide excellent customer service. Join our team to increase your career opportunities in the call center industry.