Email Support Representative

Open Access BPO; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Open Access BPO in Makati is seeking an Email Support Representative to be the first point of contact for customers, helping them resolve issues quickly for a financial management firm.

The role requires at least 2 years of online customer support experience, strong written and verbal English, and proficiency with Zendesk or similar email/chat tools. You will collaborate with a team to meet client targets and deliver a positive user experience.

Qualifications

• At least 2 years of experience in customer support for an online product.
• Excellent written and spoken English communication.
• Proven ability to navigate apps on mobile and desktop platforms.

Responsibilities

• Answer customer questions via email and help resolve issues promptly.
• Continuously improve the quality of customer interactions.
• Collaborate with teammates to meet client targets.
• Perform other tasks as required by the client.

Skills

Customer support experience

English communication

Analytical thinking

Tools

Zendesk

Job description

About the role

As an Email Support Representative, you will be the first point of contact for answering customer questions and helping them to quickly resolve issues for a financial management firm.

Key responsibilities

• Assist customers via email, answering their questions and helping them to quickly resolve issues
• Regularly aim to improve the quality of customer interactions
• Be a team player and work with a team to hit client targets
• Perform other tasks as required by the client

About you

• At least 2 years of experience in customer support for an online product
• Good technical skills (able to navigate through smartphone and computer applications)
• At least 2 years of experience using Zendesk or a similar tool for email and chat support
• Proficient in written and verbal English communication
• A critical thinker with good analytical skills and attention to detail
• Ability to empathize with users and create a positive user experience
• Open-minded and prepared to take on new challenges and learn new skills
• Willing to work in Makati